To do what i think would be right in compensating you something. What i dont know. But get enough bad press no matter how much your precious contracts save you from having to help some one get there product CORRECT at the stated cost, wont keep them in buisness. May save them from having to pay you anything, but buisness will suffer more than if you came on here saying "Wow stoptech went above and beyond to help a client today with a problem that was due to there poor quality control."
That is what companies need to do, best advert you can get IMO.